How to Track Packages with

It makes good business sense to track shipments and keep your customers informed. It’s the kind of customer service that could be a big win for your company.

If you are a small business, you are constantly looking for ways to improve your relationships with customers and increase sales. When you ship with, the best way to relay the status of a customer’s shipment is tracking the packages for them. Using this type of customer service can win you repeat business.

5 Reasons to Go the Extra Mile for Your Customers

Before you question the idea that tracking customer shipments can attract and retain business, consider what going that extra mile means to your clientele. Being proactive on their behalf shows you care about their buying experience. Need more convincing? Here are five good reasons to track a package:

  1. To Confirm Delivery – Checking the status of a shipment and informing your customer shows you follow through on your promises. It lets customers know you appreciate their business.
  2. To Check Weather Delays – Storms and bad weather can cause service interruptions. By tracking a shipment on, you will be alerted to weather delays. Letting a customer know their package is held up and you are working with to resolve timely delivery gives them the opportunity to make other arrangements.
  3. To Locate Shipments –  If the bus experiences mechanical issues or road construction creates delivery slowdowns, checking the location of your packages keeps you – and your customers- on top of potential delivery delays.
  4. To Compare Delivery Services – As a savvy business owner, you want to compare shipping services and delivery times. When you use, you can save money and time on your shipments. Lower costs will help bring customers to you.
  5. To Track Down Lost Items – Each box shipping with has a label and waybill number. By tracking your shipment, you can find where any one of the packages may have taken a wrong turn and track it down for your customer.

How to Track a Package on


Locating a shipment on the homepage is easy. Click the “Track a Package” button [this directs you to Greyhound’s tracking website] and use the assigned GLI/Waybill number:

If you dropped off the shipment at a Greyhound terminal -
  • the waybill number (at the top right corner of the waybill/shipper receipt)
If you received a pick up service or dropped of at a Convenience drop off location -
  • Greyhound may contact you with the GLI # after processing
  • Contact Greyhound at 800-739-5020 to receive the number
  • Or contact to see if that number has been uploaded to our account (this may take anywhere from 1-48 hours after pick up has occurred)

On the GPX website tracking page, review details on the customer’s package. If you want to track the shipment by email or by calling, make sure to include or refer to one of the tracking numbers listed above. You can also contact GPX customer service at 1-866-SHIPGPX. We recommend alerting the contact person at the delivery destination, if there is a delay.

Shipping is an important part of any business operation. Finding an affordable delivery option like allows you to pass the savings on to your customers. We make it easy to track your shipments on our website, via email or with one of our friendly customer service representatives. Give your customers a service that’s expected these days, with regular updates on the status of their packages. It shows them how much you appreciate their patronage. – Still the Best Kept Secret in Shipping

The more you ship, the more you save! Together, and GPX have nearly 30 years combined experience facilitating package shipments via a nationwide bus network. Our service is a great way to ship multiple boxes across the country while keeping within your budget. Whether you are relocating to a new city or shipping purchases to Etsy or Ebay customers, is an economical way to send packages long distance. Visit, fill the Instant Quote & Ordering form, buy moving supplies direct from the factory and save.